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Leeds, 21 July 2022 – Live fleet and service management software has helped ComLink Fire and Security to become one of the fast growing companies in Wales. Since introducing the cloud-based technology from BigChange, ComLink has seen its field service fleet double in size. The company has also seen turnover triple without the need for additional office resources.

ComLink has taken advantage of the fleet management capabilities offered via the BigChange app. The integrated telematics provides live ETA and an audit of arrival and departure time all linked to the particular job card. The app is also used for recording van inspections and with digital updates on defects and other issues, the system has improved fleet maintenance. The system also monitors driving behaviour to highlight poor driving such as excessive acceleration, braking and speeding.

Based in Carmarthen, ComLink services mainly commercial customers within a one-hour catchment area in south and west Wales. Formed in 2017, the company specialises in the installation and service of fire alarms, security systems, HD CCTV and automatic gates. ComLink became the 22nd fastest growing company in Wales in 2021; a year earlier the company won the small business category at the West Wales Business Awards.

By equipping engineers with rugged mobile devices that synchronise in real time with back-office software, ComLink’s business has been transformed with completely paperless working. BigChange is a job management platform that incorporates live tracking, job scheduling and routing, field resource management and business intelligence in one simple to use and easy to integrate platform.

“BigChange has completely transformed our business having eliminated paperwork with a real-time system we can all access 24/7,” says Tom James, director, ComLink Fire and Security. “BigChange provides the ultimate control with assurance that all work is being done and done correctly as compliance is crucial in fire and security.”

ComLink provides a 24/7 call out service and engineers are equipped with rugged tablets that replaced paper dockets with digital job reports. For engineers, the system is a big step up. As well as eliminating their paperwork it allows them to see what jobs are coming up and then access everything 24/7 which is particularly useful when on night call outs.

“As the business grew we were losing track; parts were being lost, job’s were not being invoiced and generally we didn’t have the control we needed. BigChange changed all that and put us back in control. The system has allowed us to significantly improve our efficiency, productivity, compliance and management. We’ve doubled jobs per day without needing to increase office administrative resource.

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